Billing, invoices and cancelling
In shortSettings → Plan & billing shows your plan and when it renews, your card, who invoices are made out to, every invoice and every domain payment. Cancel plan stops renewal at the end of the period you paid for, and Keep my plan undoes that before it ends. Manage billing opens Stripe's secure portal for your card and details.
Everything about paying for MonstarX is on one page: SettingsPlan & billing. You can also open it from the menu under your name: Plan and billing. Payments go through Stripe, so MonstarX never sees your full card number.
What is on the Plan & billing page?
Section titled “What is on the Plan & billing page?”From top to bottom:
- Your plan — the plan, its price, its state and your fullest usage limit at a glance.
- Change plan — the three paid plans to move between. See Plans and pricing.
- Boosts — your Boost balance and price, when your plan sells Boosts or you have some. See Boosts.
- Payment method — the card Stripe charges.
- Billing details — who your invoices are made out to.
- Invoices — every plan payment.
- Domain payments — every domain you bought or renewed.
How do I see when my plan renews?
Section titled “How do I see when my plan renews?”The Your plan card says it in words, with a label beside the plan’s name:
| Label | What it means |
|---|---|
| Active | Renews on a date. You are charged then, automatically. |
| Cancels | You cancelled. You keep the plan until the date shown, then move to Free. |
| Payment failed | Your last payment did not go through. Update your card to keep the plan — MonstarX retries for a few days. |
| Free trial | Your trial runs until the date shown. Add a card to keep the plan after that. |
| Free plan | You are on Free. |
| Complimentary | The plan is given to this account for free — there is nothing to pay. |
See all limits and what used them opens Settings → Usage. Compare plans opens the Pricing page. Manage billing opens Stripe’s secure customer portal, where you can change your card and billing details and see your invoices.
How do I cancel my plan?
Section titled “How do I cancel my plan?”-
Open SettingsPlan & billing.
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Under Your plan, click Cancel plan.
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A window asks Cancel your … plan? and reminds you what happens:
- Your apps, their code, data and domains stay exactly as they are.
- Published apps keep running.
- Usage drops to the Free limits, and premium models stop being available.
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If you like, choose a reason under Why are you cancelling? (optional) and add a note. Both are optional.
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Click Cancel plan to confirm, or Keep … to change your mind.
Your plan does not end straight away. You keep everything it includes until the end of the period you already paid for, and you are not charged again. MonstarX emails you a confirmation with the date, and another email when the plan has ended and your account is on Free.
How do I undo a cancellation?
Section titled “How do I undo a cancellation?”Before the end date, open SettingsPlan & billing and click Keep my plan. Your plan renews as usual again, and you get an email saying so. Once the plan has ended, subscribe again from Change plan.
How do I update my card?
Section titled “How do I update my card?”-
Open SettingsPlan & billing.
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Under Payment method, click Update card (or Add a card if none is saved).
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Stripe’s secure page opens. Add the new card and save.
The Payment method card shows the card’s brand, last four digits and expiry date, with a warning when it has Expired or is Expiring soon. The same card pays for your plan and for domains you buy. A card is saved the first time you subscribe or buy a domain.
How do I change who my invoices are made out to?
Section titled “How do I change who my invoices are made out to?”Billing details shows what appears on your invoices: Billed to, Receipts go to, Address and Tax ID, and your next charge including tax. Click Edit in Stripe to change them. Tax is worked out from your billing address.
If you change your email address in your profile, your receipts and invoices follow it to the new address.
Where are my invoices?
Section titled “Where are my invoices?”Under Invoices, newest first. Each row shows the date, what it was for (First payment, Monthly renewal or Plan change), the amount and its state (Paid, Due, Unpaid or Void). For each one you can Download the PDF or view Stripe’s copy of the invoice. Show older invoices loads more.
Where are my domain payments?
Section titled “Where are my domain payments?”Domains are charged one at a time, so each has a receipt rather than an invoice. Domain payments lists each registration and renewal with its state: Paid, Registering, Awaiting payment, Refunded, Failed or Not paid. See Domains.
Good to know
Section titled “Good to know”- Stripe sends payment receipts and failed-payment emails itself. MonstarX sends its own emails when your plan starts, changes, is cancelled or ends — see Emails from MonstarX.
- If Stripe cannot be reached, the page says so. Your plan and usage are still shown correctly; only the card, details and invoices are missing until it can.
- Payments are generally non-refundable, including partial months and unused usage or Boosts, as the Terms explain. Your rights under consumer law still apply. Questions? Write to support@monstarx.com.
Frequently asked questions
Section titled “Frequently asked questions”How do I cancel my MonstarX subscription?
Open Settings → Plan & billing and click Cancel plan, then confirm. You keep the plan until the end of the period you paid for, and your apps stay online.
What happens to my apps when I cancel?
Nothing. Your apps, code, data, published apps, domains and GitHub links all stay. Only your usage limits drop to Free and premium models stop being available.
My payment failed. What now?
Your plan shows Payment failed. Click Update card on Settings → Plan & billing and add a working card. You keep the plan while payment is retried for a few days.
Where do I download an invoice?
In Settings → Plan & billing → Invoices. Each invoice has a PDF download and a link to Stripe's copy.
Can I add my company's tax ID to invoices?
Yes. Click Edit in Stripe under Billing details, or tick I'm purchasing as a business when you first subscribe.