Emails MonstarX sends you
In shortMonstarX only emails you about things that matter to your account — your plan starting, changing, being cancelled or ending; domains about to expire (45, 30 and 5 days before); projects shared with you or handed over; comments on your previews; support replies; and your account being deleted. Sign-in codes and password resets come from the sign-in provider, and payment receipts from Stripe.
MonstarX keeps email to a minimum: it writes when something changes about your account, your plan, your domains or your projects. Emails about your account, plan, domains and projects are written in your language, and replying to any of them reaches the support team at support@monstarx.com.
Which emails does MonstarX send?
Section titled “Which emails does MonstarX send?”About your plan
Section titled “About your plan”| When it arrives | Subject | |
|---|---|---|
| New subscription | A paid plan starts | Welcome to MonstarX Pro |
| Upgrade | You move to a bigger plan | You’ve upgraded to MonstarX Ultra |
| Downgrade | You move to a smaller plan | Your MonstarX plan is now Plus |
| Cancellation | You cancel your plan | Your MonstarX Pro plan is cancelled |
| Plan ended | A cancelled plan reaches its end date and you move to Free | Your MonstarX Pro plan has ended |
| Cancellation taken back | You click Keep my plan before it ends | Your MonstarX Pro plan will keep renewing |
The new-subscription email lists your plan, price, renewal date and limits. The upgrade and downgrade emails show before and after, and what the change costs or credits. The cancellation email says until when you keep your plan, what stays (your apps, data, published apps, domains) and what changes.
About your domains
Section titled “About your domains”| When it arrives | Subject | |
|---|---|---|
| Domain expiry reminder | 45 days before a domain bought through MonstarX expires | Reminder: brewandbean.com expires in 45 days |
| 30 days before | brewandbean.com expires in 30 days — renew to keep it | |
| 5 days before | Action needed: brewandbean.com expires in 5 days |
Each reminder names the domain, the app it serves, the expiry date and the renewal price, and has a Renew button that opens the renewal. It also lists the other ways to renew and what happens if the domain expires. Once you renew, the reminders stop until the next expiry.
About projects
Section titled “About projects”| When it arrives | Subject | |
|---|---|---|
| Project invite | Someone shares a project with you, to view and comment or to edit | Ada Lovelace shared Habit Hero with you on MonstarX |
| New comment | Someone you shared a project with comments on its preview (only the first comment after 15 quiet minutes; the rest wait in Comments) | Sam Reed commented on Habit Hero |
| Project handed over | A project is transferred — one email to the new owner, one to the previous owner | Habit Hero was handed over to you on MonstarX / Habit Hero now belongs to Sam Reed |
About your account and support
Section titled “About your account and support”| When it arrives | |
|---|---|
| Support ticket received | You open a support ticket or send a bug report |
| Support reply | The support team replies to your ticket or changes its status |
| Account deleted | You delete your account — it lists what went with it |
Reply to a support email and it reaches support@monstarx.com, but it is not added to the ticket. To keep the conversation in one place, reply on the ticket in Support. See Report a problem.
Which emails come from someone else?
Section titled “Which emails come from someone else?”- Signing in — verification codes, password resets, email-address changes and new-device notices come from MonstarX’s sign-in provider.
- Payments — receipts and failed-payment emails come from Stripe.
MonstarX does not send a welcome email when you sign up.
Can I turn these emails off?
Section titled “Can I turn these emails off?”No. There are no email preferences, because every email is about your account, a payment, a domain or a project someone shared with you. A comment email only goes out when a project’s comments have been quiet for 15 minutes. For build updates, use notifications instead — they are not sent by email.
Frequently asked questions
Section titled “Frequently asked questions”Will MonstarX email me when a build is done?
No — build updates come as notifications on your phone or computer. Turn them on in Settings → Notifications.
Where do payment receipts come from?
From Stripe. You can also download every invoice from Settings → Plan & billing.
Can I reply to MonstarX emails?
Yes. Replies go to support@monstarx.com. For an open support ticket, reply on the ticket in Support so the conversation stays together.
I did not get my domain reminder. Can I check when my domain expires?
Yes. Settings → Domains lists every domain with its expiry date and a Renew button.